www.owlshollow.com is a secure online shopping environment. The staff at Owls Hollow respects our customer's right to privacy. All of our customers' personal information will be used only for processing orders, or for sending Owls Hollow e-Newsletter specials and promotions upon a customer's request. We will never share any customer's personal information with any outside individuals or companies. No personal information is required to be submitted to view our website.
100% Customer Satisfaction Guaranteed! We are a family company, and we offer you a 100% Customer satisfaction guarantee, or your money back. If you're not happy with your purchase, we will accept returns and refund you the price of your item. Items must be in their original sale condition for resale with receipt, and returned within 30 days of receiving your order.
Prices are lised in Canadian dollars (CAD). We accept all major credit cards, e-cheques, cheques, or money order.We accept Mastercard, VISA, and American Express. We will also accept Paypal as a method of payment.
Item will not be shipped until payment is cleared.
Shipping Rates
In U.S.A - 10% of the subtotal of your purchased order, with a minimum shipping charge of $12.95 CAD to all orders being shipped within The United States of America.
World-Wide - Please contact info@owlshollow.com, or call us toll free at 1 866 975 TOYS(8697)
Notes:
*Orders are shipped within 1 day of receiving payment(Sat. & Sun. are exceptions)
*We combine shipping costs on multiple purchases!
*Express and overnight delivery options are available upon request
*Rural destination addressees will be notified of extra charges for delivery
*Shipping rate exceptions apply and will be noted on an items listing page
- (Applicable to Canadian Residents Only)
Orders on Prince Edward Island - 5 % GST and 10% PST will be applied to all orders being shipped to a Prince Edward Island address. Only GST will be applied to shipping charges.
Orders to Newfoundland, New Brunswick, and Nova Scotia - 13 % HST will be applied to all orders being shipped to a Newfoundland, New Brunswick, or Nova Scotia address. HST is also applied to shipping charges.
Canadian Orders Beyond The Maritimes - 5 % GST is applied to all orders being shipped within Canada outside of The Maritimes. We collect PST for Prince Edward Island only, where we are located. GST is also applied to shipping charges.
Orders Outside of Canada - No taxes will be applied to any orders being shipped outside of Canada. Some customs fees may be required upon delivery of your purchased item for importation of goods into another country. Please check with your country's customs agent for more information.
Refunds can be accepted in the form of money back, or a store credit applied to your account with us at Owls Hollow. Any item that is to be returned, must be returned to us within 30 days after receiving the order with a copy of the receipt of sale. Returned items must be in complete resaleable condition, still in original packaging.
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